I accidently broke the SD card inside the glasses my first day receiving these glasses. I contacted the Gogloo customer service and they were great at helping me. I ordered another pair, they gave me 20% off, I shipped the damaged pair back, and they refunded my money. These glasses are fun and easy to use. The only problem I have is the glasses get warm very quickly after 5 minutes and there is no hold feature so if you accidently hit record it will record and drain your battery. Other than that, you should have some fun with these glasses because they're easy to use.