The shredder works great. I've owned it for a few years now and I've never had any major jams or issues with it. The reverse-switch has always cleared any jams I've had. However, my largest complaint is how messy changing out the bin is. I always have to bring my vacuum to clean a large fist of tiny pieces paper. The paper clings to the blades on the inside and is scraped off by the waste bin when emptying, even if the bin is only half full.