I purchased this June 15th, installed it June 17th, and decided to wait until now (July 29th) so that I could give an accurate and comprehensive account of my experience. I was hesitant to buy it at first, just based off of some of the other reviews, but now I realize that their problems may have been caused by improper installation of the unit (improperly connected wires would burn out even a Pioneer). I recommend carefully reading the installation instructions once or twice before starting, and also buying a new wiring harness for your particular vehicle that includes a color code guide. I also strongly encourage you to disconnect the battery before even messing with the wiring or plugging in the unit, otherwise you cause damage to it. Now for my experience using it I really honestly love it. I looked around for a long time trying to find something that was reasonable in cost, but still provided me with all the conveniences of a significantly more expensive (400-700$) unit like a Pioneer, Kenwood, or even JVC. In order to make my review more readable, here's a break down of things that I felt were important. Also, I completed the install on my 2002 Dodge Ram 1500 Quad Cab, using the Metra 95-6522B Double DIN kit.SOUND QUALITY: The built in equalizer is not amazing, BUT, if you have an app like Spotify you can set the stereo equalizer to Natural or Flat and then turn on the equalizer in Spotify, and the sound is beautiful. As soon as my wife showed me that I could do that, the difference was like night and day. I should also add that I installed a brand new set of Boss speakers in my truck, but no sub-woofer setup.DISPLAY/TOUCHSCREEN QUALITY: Significantly better than the touchscreen stereo I previously had in my truck. It's basically like having an Android tablet built in to the stereo. When using Google Maps, the text is clear and sharp. I can even read my email, or a pdf document comfortably. The touchscreen is very responsive, and doesn't require an excessive amount of pressure.VIDEO QUALITY: I frequently use this to watch YouTube, or Hulu during my lunch breaks, and as before it's just like watching it on a small laptop or tablet screen.GPS ACCURACY: The GPS antenna is great, accurate, and there's almost no lag in position update. What my wife and I will typically do is turn on the mobile hot spot in our phones so that we can connect the stereo to internet, and then use Google Maps to load the directions and start the navigation. I've done this many times for long trips, and it's worked out great every time. Even without an internet connection, you can still use the map and GPS to navigate yourself, which is something we've also done once or twice while stuck out in the woods.WI-FI CONNECTION: I can easily pickup the Wi-Fi signal sitting in the driveway near our home, and download updates, etc Though usually I just turn the hot spot in my phone, and the connection is fast and reliable.BLUETOOTH CONNECTION: I've never had an issue with this unit and connecting to my Android phone or my wife's iPhone, it's easy to setup and modify connections, and connects immediately. I previously had issues with with my old stereo and the Bluetooth connection randomly dropping/disconnecting and then reconnecting, but I haven't had any problems with this one.OTHER: So there are other attachments you can buy to use with this stereo. A Backup Camera, Front Facing Camera, OBDII Bluetooth Reader, and in my case an Amplified Data Interface to keep the stereo on until you open the cab doors. Eventually I would like to install all of these things.CUSTOMER SERVICE: They have great customer service, I got a full response within 24-48 hrs, and they even took the time to send me links to additional components that I might need for my particular install. I'm not sure why they've gotten some poor reviews for their customer service or helpfulness, they honestly do seem to care about doing whatever they can to help you.OVERALL RECOMMENDATION: Having used this unit heavily over the last month and a half, I can say that I wholeheartedly recommend buying this unit. If you've got a used or older vehicle that you love, but don't really want to put a 700$ stereo in it, but still want to have all the features of a newer stereo, this unit is perfect for you. I'm very happy with my purchase, and if this unit ever died on me in the future, I would still come back and buy another one. Also, this stereo WILL fit with the Metra Dash kit for the 2002-2005 Dodge Ram 1500s, you'll just have to cut out some more plastic on the inside of the dash so the unit slides all the way back properly.