I purchased 2 of these cameras after reading the reviews concerning both the camera and the customer service. I received the cameras and set them up on my phone. I'm technology challenged and assumed that the setup would be much more difficult than it turned out to be. I did need help understanding how to send photos to my Gmail account when the cameras alarmed, but Angela in their customer service department did an amazing job walking me through that small issue. The one comment that I made to her was that I thought the manual should be more comprehensive, and she mentioned that they were working on a complete comprehensive manual that covers all of the camera's functions, not just the basics and it should be out soon.