Seldom have I encountered a company as focused on customer service as Apparent/Doxie. First, we received the Doxie GO SE Wi-Fi scanner the same day we ordered it (Love that Prime membership!). Unfortunately, the wi-fi capability was defective in that particular unit. The customer service reps were attentive, unfailingly polite, and, when it became apparent there was a problem with the unit, immediately offered to send a replacement via overnight shipment. And, for our trouble, they threw in a $10 set of photo sleeves for free. The new unit works perfectly, allowing me to scan hundreds of old photos in about an hour. Then, I wirelessly transferred them to my Windows 10 computer. The process was painless. I strongly endorse this product and the employees of Apparent.